Proficiency When You Need It Most
At Protocom we’ve been selling and servicing 3D Printers for almost a decade. Our Certified Service Engineers and Technicians are available to diagnose problems and get you up and running quickly with the right solution.
- A service program extends service of your printer after the warranty expires. Benefits include diagnosis, repair, parts, software upgrades and more
- Reduces the risk of a system being down for an extended period of time during critical product development and can reduce labor rates and parts costs
- You’ll get priority service scheduling so your printer is back up and running as soon as possible
To learn more about our 3D Systems 3D Printer Service Programs:
3D Systems Service Program Options
Service Programs are available for the following 3D Systems 3D Printers:
- PJ 3500
- PJ 5000
- PJ x60
- PJ 6000/7000
- PJ 4500
- PJ 1200
- CubePro
You can choose form variety of plans
Standard Service Program
- Technical Support. Telephone support from 8:00AM – 5:00PM EST Monday through Friday.
- Software Upgrades. Includes copies of Projet and CubePro.
- Replacement Parts. Includes exchange of faulty replacement parts for uPrint, Dimension, Fortus, and Objet hardware. All parts are included except consumables such as replacement tips and base trays.
- No Time and Travel Fees.
Premium Service Program
- Technical Support. Telephone support from 8:00AM – 5:00PM EST Monday through Friday.
- Software Upgrades. Includes copies of ProJet and CubePro software released during service period.
- Replacement Parts. Includes exchange of faulty replacement parts for ProJEt and CubePro hardware. All parts are included except consumables such as replacement tips and base trays.
- No Time and Travel Fees.
- Annual Hardware Check. Includes system cleaning and inspections.
- Back-Up Printing. No cost for printing parts in the event of machine failure, material costs are not covered.
FullCare Service Program
- On-Site Support. A professional team of engineers will be at your site within 5 business days after completed diagnosis and parts arrive. The service includes all labor and travel expenses during regular working hours.
- Basic or Advanced Operator Training. Attend one free course at our local facilities.
- Preventive Maintenance. Ensure optimal system performance at all times with kits and visits.
- Unlimited Telephone Support. Reach a highly-qualified technical specialist trained in diagnostics and troubleshooting procedures.
- Software and Hardware Updates. Enhance system functionality and reliability.
FullCare Plus Service Program
- On-Site Support. A professional team of engineers will be at your site within 3 business days after completed diagnosis and parts arrive. The service includes all labor and travel expenses during regular working hours.
- Basic or Advanced Operator Training. Unlimited free courses at our local facilities.
- Preventive Maintenance. We will ensure optimal system performance at all times with kits and visits.
- Unlimited Telephone Support. Reach a highly-qualified technical specialist trained in diagnostics and troubleshooting procedures.
- Software and Hardware Updates. Enhance system functionality and reliability.
- Labor Services. Receive a 20% discount on services such as printer location change.
- Back-Up Printing. No cost for printing parts in the event of machine failure, material costs are not covered.
Please note, the following restrictions may apply
- Clients may be subject to a reinstatement fee.
- Some printer EOL (End of Life) may not be eligible for replacement parts or maintenance.
- Customer Replaceable Units (CRU) are parts that customers can and should install themselves, such parts are excluded from maintenance contracts.
Stratasys, Solidscape and ZCorp Service Solutions
Our service team has experience with other brands especially like Stratasys, Solidscape or Zcrop. We are ready to offer you following service Solutions:
- Spare parts and accessories
- Alternative and original consumables
- Repair service and machine maintenance
- Printheads cleaning & refurbishing
Please contact us for more information.
